Pre-Information Form.

This Pre-Information Form has been prepared under Article 5 of the Distance Contracts Regulation and the Consumer Protection Law No. 6502 to inform the Buyer before placing an order through the Koordinat Coffee mobile application (the “App”). The Buyer reads and confirms this form before confirming the order.

The Buyer is the person who creates an account in the App and places an order. The Buyer’s name, e-mail address and (if provided) phone number are taken from the account details in the App and shown in the order summary.

The products are the coffee and other drink and food items listed on the menu in the App, prepared to order. The name, size, selected extras (milk type, syrup, etc.), quantity and unit price of each product are shown on the order confirmation screen and in the order summary.

• All prices are in Turkish lira and are sales prices including VAT.
• The total amount of the order, including all taxes, is shown on the confirmation screen. No delivery or shipping fee is charged for pickup orders.
• Payment is taken in advance by credit or debit card (Visa, Mastercard, Troy) through the licensed payment institution PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş., with 3D Secure verification.
• Card details are never seen or stored by the Seller; they are processed directly on PayTR’s secure page.

• Orders are handed over in store (pickup) at the Koordinat branch shown in the order summary: Çiğdede — Çiğdede Mah. Mehmet Aslan Cad. No: 201 D: 1, 31800 Samandağ / Hatay (map); Atatürk — Atatürk Mah. Nazım Hikmet Ran Cad. No: 32, 31800 Samandağ / Hatay (map). There is no home delivery or shipping.
• Preparation starts once the payment is approved, and the Buyer is notified in the App when the order is ready. The estimated preparation time is shown on the order screen.
• Ready orders are held in store for 30 minutes from the ready notification. Details: Pickup Terms.

Under Article 15(1)(c) of the Distance Contracts Regulation, the right of withdrawal does not apply to contracts for the supply of goods that are liable to deteriorate rapidly or expire. Drinks and food prepared to order fall within this exception.

However, the Buyer may cancel the order before preparation begins, in the App or by contacting the Seller, and receive a full refund. The Buyer’s rights under Law No. 6502 in the event of a wrong, incomplete or defective product are reserved. Details: Cancellation & Refunds.

The Buyer may submit complaints through the Seller’s contact details above. In disputes, the Consumer Arbitration Committees and Consumer Courts at the Buyer’s place of residence or where the transaction took place are competent, within the monetary limits announced each year by the Ministry of Trade.

Before completing the order, the Buyer confirms on the payment screen of the App that they have read, understood and electronically accepted this Pre-Information Form and the Distance Sales Agreement. Placing the order creates an obligation to pay. A copy of the form and the agreement is stored with the order record and sent to the Buyer by e-mail on request.